Terms of Sale
The owner of the online store Strain (hereinafter referred to as the Online Store) is Oldey OÜ, registry code 14861542, located at Kuldala tee 5-15, Peetri, Estonia (hereinafter referred to as the Seller) and the purchaser of the online store (hereinafter referred to as the Buyer) entered into this agreement (hereinafter referred to as the Agreement).
1. General settings
The online store is an e-environment owned by the Seller, through which the products are sold to the Buyer. The online store is located on the Internet address www.strain.ee. The terms of the agreement are available to the Buyer in the online store environment in Estonian. In regulating their mutual relations, the Contracting Parties shall be guided by the laws of the Republic of Estonia, other applicable legislation and what has been agreed in the Agreement. The Online Store reserves the right to make changes to the terms and conditions of the Agreement, without the obligation to notify the Buyer. The changes are reflected on the website www.strain.ee. The conditions in force at the time of the transaction are adjusted for the transaction. The Buyer can print the terms of the Agreement before making the purchase.
2. Product information
The products offered in the online store are sold to both physical and legal persons. The photos of the Products displayed in the online store are for illustrative purposes only and may slightly inadvertently differ from the actual appearance of the Product. The product descriptions in the online store may not be exhaustive and may contain unintentional errors. The online store displays information on whether the products are in stock or not. Information on the availability of products offered in the online store may not correspond to reality due to technical reasons. The products in the online store are in stock and will be delivered to the customer within 1-2 working days. If, after placing the order, it turns out that the product is not available and the order cannot be fulfilled, the Seller shall immediately contact the Buyer and propose a possible new delivery time or replacement of the product with another equivalent product of the same price and quality or refund. The money will be returned to the buyer immediately, but not later than within 14 days after placing the order.
3. Price information
All prices in the Online Store are in euros and do not include VAT. The delivery fee is added to the price of the goods. The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is calculated in the shopping cart. If the Buyer orders a product from the Online Store and the order must be delivered outside the Republic of Estonia, ie it is an international order, customs or other taxes may be added to the price of the order when the ordered product reaches its destination. The Buyer is obliged to pay any possible additional taxes. The Seller has the right to change the prices displayed in the Online Store at any time. If the prices in the Online Store have changed after the Buyer has submitted the order and paid for it, the Seller undertakes to deliver the corresponding products to the Buyer at the prices valid at the time of the order. The buyer has no right to demand compensation for the price difference.
4. Placing an order
To place an order, the Buyer selects the desired product in the Online Store and adds it to the shopping cart by clicking on the “Add to shopping cart” link. It is possible to change the quantities in the shopping cart and remove the goods from the shopping cart until you pay for the goods. To place an order, you must fill in the required data fields (contact person, telephone, e-mail address), select the delivery method and payment environment, confirm the review and acceptance of the contract and press the “Go to pay” button. The buyer is obligated to provide true information necessary for fulfilling the order when placing the order. The Seller shall not be liable for non-performance of the order due to incorrect data provided by the Buyer during the performance of the order or for any consequences thereof. The sales contract enters into force upon receipt of the amount due to the Seller’s current account.
5. Methods of payment
Orders can be paid to the Seller’s bank account on the basis of the order confirmation. Orders can be paid for securely using Estonian bank links (Estonia: Swedbank, SEB, LHV). Payment is made through bank links or an invoice. The Seller does not have access to the Buyer’s bank details.
6. Delivery methods
To receive the order, the Buyer selects a suitable delivery method in the shopping cart. The cost of shipping the goods shall be borne by the Buyer according to the cost displayed next to the method of delivery. The buyer pays the costs associated with the delivery of the goods. The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is calculated in the shopping cart. The ordered products will be sent to the Buyer to the given address published by the latter when placing the order. Shipments within Estonia will reach the destination specified by the buyer within 1-5 working days from the entry into force of the sales contract. In the case of a special order, the goods may reach their destination later. The Buyer is obliged to check the correctness of the contact information provided before placing the order in order to avoid delays and misunderstandings in the delivery of the Products. The Seller is not responsible for delays and misunderstandings in the delivery of the Products, if the delay or misunderstanding is due to the inaccuracy or accuracy of the information provided by the Buyer when placing the order. Within Estonia, it is possible to order products with Smartpost, Omniva.
7. Right of withdrawal
Goods purchased from the https://www.strain.ee online store are subject to the warranty and return procedure prescribed by the laws of the Republic of Estonia. The purchased goods have the right to return the goods for 14 days from the receipt of the goods, pursuant to § 56 of the Law of Obligations Act. The right of withdrawal does not apply if the buyer is a legal person. The returned goods must be unused, undamaged and in the original packaging. The costs of returning the goods shall be borne by the customer, unless the reason for the return is non-compliance with the ordered or defective goods. If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.
The customer must notify of the wish to return the goods within 14 days after receiving the goods by writing a free-form application to the e-mail address firstname.lastname@example.org. The application must include the customer’s name, product name and order number. The Customer will be reimbursed for the returned goods immediately, but not later than 14 days after receipt of the withdrawal application. The customer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the carrier within the aforementioned period.
The online store may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier. If the buyer has explicitly chosen a delivery method different from the cheapest normal delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the normal delivery method. Perishable products and products that have expired will not be returned. The online store has the right to withdraw from the sales transaction and demand the goods back from the Customer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.
Products purchased from the online store are subject to the 2-year term for filing a claim provided for in § 218 (2) of the Law of Obligations Act for a natural person service user. The Buyer has the right to contact the Seller no later than within 14 days as of the occurrence of the defect by sending a complaint to the e-mail address email@example.com. In addition to the name and contact details of the Buyer, the claim must describe the defects in the goods and the content of the claim and attach a document certifying the purchase. The Seller shall not be liable for damages resulting from improper use of the ordered products, as well as for delays in delivery, if this is due to circumstances beyond the Seller’s control and / or due to force majeure beyond its control.
9. Use of personal data
By agreeing to the terms of the Agreement, the Buyer gives clear and informed consent to the Seller for the processing of his personal data. The Seller processes the personal data provided by the Buyer in accordance with the legislation regulating the protection of personal data. The personal data processed are the data requested from the Buyer when registering as a regular customer and / or placing an order (first and last name, address, telephone number, e-mail address, contents of the shopping cart and purchase history). The Seller processes the Buyer’s personal data for the management of the customer account, for the fulfillment of orders (incl. Forwarding of notifications related to the order, payment for products, delivery of products), preparation and sending of personal offers and conducting inquiries and draws concerning the Seller.
10. Retention of personal data
The Seller retains the contact details and information about the purchases entered by the Buyer during the purchases. This information is treated as confidential and processed in accordance with the Personal Data Protection Act. The personal data necessary for sending the Products to the Buyer will be forwarded to the company providing the courier service. The data communication between the Buyer and the banks is encrypted, which ensures the security of the Buyer’s personal data and bank data. The payment is made outside the environment of the Online Store, in the secure payment environment of the respective bank or service provider. The online store does not have access to the Customer’s bank data.
11. Processing of personal data
Oldey OÜ, Kuldala tee 5-15, Peetri, Estonia, registry code 14861542, is the processor responsible for personal data. Oldey OÜ forwards the personal data necessary for making payments to the authorized processor. The Buyer has the right to inspect his personal data at any time and to request the correction, closure or deletion of such data, unless otherwise provided by law. If the Buyer has expressed a wish to receive the Seller’s newsletters and / or personal offers, the Buyer always has the right to cancel them by sending a corresponding notification to the Seller’s e-mail address firstname.lastname@example.org.
The Seller is only liable for manufacturing defects and other defects that existed when the product was handed over to the Buyer. The seller is responsible for the sales price of the product. The seller shall not be liable for damages caused by defective products, such as damage to property or information, loss of turnover or profit. The Seller shall not be liable for non-performance of the order due to incorrect data provided by the Buyer during the performance of the order or for any consequences thereof. The Buyer undertakes to use the Online Store service only in accordance with the law and good practices. The Buyer is responsible for all expenses caused by the use of the Online Store service.
13. Other conditions
Disputes between the Buyer and the Seller arising from the Agreement shall be resolved through negotiations. If no agreement is reached, the Parties have the right to turn to the Consumer Complaints Committee of the Consumer Protection Board or the dispute will be resolved in Harju County Court. Disputes between the Buyer and the Seller arising from the Agreement shall be resolved in accordance with the legislation in force in the Republic of Estonia and based on the agreement in the Agreement. If no agreement is reached, the dispute shall be settled in an Estonian court in accordance with the legislation in force in the Republic of Estonia.