Privacy Policy

The Strain Online Store is committed to protecting the privacy of its customers and users. Accordingly, we have established this Privacy Policy for the collection, use, disclosure, transmission and storage of customer data. Our activities on the Internet are in accordance with all relevant activities and the relevant legislation of the European Union and the laws of the Republic of Estonia. Take a moment to review our privacy policy.

1. Data collection and usage/use?

 

We are the sole owners of the information collected on this website. We only have access to the information we collect, which you voluntarily provide to us via email or other direct contact. We do not sell or rent this information. We use information about you to answer a question you have contacted us about. We will not share information about you with a third party outside of our organization unless it is necessary to fulfill your request. We may contact you by email in the future to notify you of special offers, new products or services, or changes to this Privacy Policy, unless you have requested that we not do so.

 

Collection of other data

We also collect non-personal data – data that cannot be directly linked to a specific person (gender, age, language preference, location). We may also collect information about customer activities on our website. This data is aggregated and used to provide customers with more useful information and to know which parts of the website, products and services are of most interest. Aggregate data is treated as non-personal data in this Privacy Policy.

 

Use and storage of data

With the collected personal data, we can inform customers about product news, campaigns and upcoming events in the online store. A customer who does not wish to be on our newsletter list or receive notifications about products that may be of interest to them can remove themselves from the target audience at any time. We also use the collected personal data for the delivery of goods and the fulfillment of obligations to the customer. By agreeing to the terms of the privacy policy, the customer consents to the online store’s automated processing of their data. You can always withdraw your consent via our website or by submitting a statement in a form that can be reproduced in writing. The application or withdrawal of consent shall not have retroactive effect. In order to better serve the customer, the online store may disclose information about individual users to a third party who provides services to the online store and is contractually obliged to keep the shared information confidential. A third party is, for example, our partner, whose tasks are to transport the goods sold in the online store. The customer’s personal data is stored by the online store until the service and offers are terminated. The collected data, which the online store is obliged to keep pursuant to legislation (eg accounting data), in accordance with the requirements provided by legislation.

 

Data protection and security

The online store takes all precautions (including administrative, technical and physical measures) to protect the customer’s personal data. Only authorized persons have access to modify and process the data. The customer has the right to demand the termination of the processing of his data, information on the use of the data and the transfer of the data to himself or a third party in a publicly available format. In order to prevent the misuse of customer data and rights, applications may only be submitted in a form where the applicant’s identity is identifiable (digitally signed or personally signed at the office). We have the right to respond to such requests within 30 days. All information obtained during the visit to the online store and making purchases will be treated as confidential information. Payment for the online store takes place outside the online store environment via Paysera OÜ.

 

2. Processing of personal data

 

The chief processor of personal data of the online store Strain is Oldey OÜ (registry code: 14861542), located at kuldala tee 5-15, 75312 Peetri. If you have any questions, you can contact us by phone +3715617332 or send a letter to the e-mail address: info@strain.ee

 

What kind of personal data is processed

  • Name
  • Phone number
  • E-mail address
  • Delivery address of the goods
  • Bank account number
  • Cost of goods and services
  • Payment data (purchase history)
  • Customer support information

 

For what purpose is personal data processed

Personal data is used to manage customer orders and deliver goods. Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences. The bank account number is used to return customer payments. Personal data, such as e-mail, telephone number, customer name, are processed in order to resolve issues related to the provision of goods and services (customer support). The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to compile online usage statistics.

 

Legal basis

The processing of personal data takes place for the purpose of fulfilling the contract concluded with the customer. The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

 

Recipients to whom personal data are transmitted

Personal data is passed on to the online store’s customer support to manage purchases and purchase history and to solve customer problems. The name, telephone number and e-mail address will be forwarded to the transport service provider selected by the customer. In the case of goods delivered by courier, in addition to the contact details, the customer’s address will also be provided. If the online store is accounted for by the service provider, the personal data will be transferred to the service provider for accounting operations. Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.

 

Security and access to personal data

Personal data is stored on the servers of Zone Media OÜ, which are located in the territory of a Member State of the European Union or a country that has joined the European Union Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated to the Privacy Shield framework. Online store employees have access to personal data, who can access personal data in order to resolve technical issues related to the use of the online store and to provide customer support services. The Online Store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure. The transfer of personal data to the authorized processors of the online store (eg transport service provider and data hosting) takes place on the basis of agreements concluded with the online store and the authorized processors. Authorized processors are obliged to ensure appropriate safeguards for the processing of personal data.

 

Access to and correction of personal data

Personal data can be accessed and corrections made to the online store’s user profile. If the purchase has been made without a user account, personal data can be accessed via customer support.

 

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.

 

Retention of personal data

When closing the customer account of the online store, personal data is deleted, except for where such records need to be kept for accounting purposes or for the resolution of consumer disputes. If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years. In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the limitation period expires. Personal data required for accounting purposes shall be kept for seven years.

 

Deletion of personal data

To delete personal information, contact customer support via e-mail. A request for erasure shall be answered no later than one month and the period for erasure of data shall be specified.

 

Transfer of personal data

A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies and notifies you of the personal data that is to be transferred.

 

Direct marketing communications

The e-mail address and telephone number will be used to send direct marketing messages if the customer has given his consent. If the customer wishes to receive direct marketing notifications, he must select the appropriate reference in the footer of the e-mail or contact customer support. If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of his personal data, including direct marketing profiling by notifying customer support by e-mail (this information must be clearly and separately from any other information).

 

Solving arguments

Disputes related to the processing of personal data are resolved via customer support by phone: +37255617332 or e-mail: info@strain.ee. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

 

3. 0. Privacy Policy terms and changes

 

By using the online store, including making a purchase in the online store and subscribing to the newsletter list, you have read and agreed to these terms and conditions. We reserve the right to change the general terms and conditions of the privacy policy if necessary, but we do our best to keep our privacy policy up-to-date and available to you on our website. If you have any questions or concerns about the privacy policy or data processing, please send an e-mail to: info@strain.ee. You always have the right to apply to the Data Protection Inspectorate or a court to protect your data. The Data Protection Inspectorate is a state agency that can also be contacted for consultation or assistance on personal data protection issues.